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Help Desk, PUP SIS, iApply and Webmail concerns

Knowledgebase Help Desk, PUP SIS, iApply and Webmail concerns

Articles in this category

Why can’t I access my SIS account

Click the “I forgot my password” link and enter your email address saved in your SIS account or the email address you used in the iApply registration if
Why my email is not recognized by the system?

Check your email in your SIS profile, it should be the one you registered during the online application as new student.If the email address saved in your SIS profi
How to change email registered in SIS account?

Send request for change of email to  sisconcerns@pup.edu.ph, attach PUP ID or any government ID and your active email address.Due to the volume of email requests w
How to correct the date of birth or name in SIS.

Download the Correction of Name and/or Date of Birth form from https://www.pup.edu.ph
How to request copy of grades?

Copy of grades can be requested thru online document request, just go to Online Document Request
How to request for overload?

Overload of units can be requested to your Program Chair.  He/She will also be the one to tag the units in your SIS account and process this request.
How to request for petition/tutorial subject?

You can make an online request for petition/tutorial for your back subjects thru SIS Tools with link posted in the SIS Student Module during the prescribed period. Pleas
Why can’t I access the PUP Online ACE?

You should be officially enrolled in the current semester before you can access online ACE.
Why do I see zero unit allowed in my account?

Your grades in your previous semester must have passing grades to have available units. If returnee, please approach the Office of the Admission Services.
How to request for change in section? or Curriculum Year?

You can request for change of section to your Program Chair.
Why is there no available course/subject that appears in my online registration?

Check the section code in your SIS account. If you have no section or your section does not exist in the Section Offering, courses/ subjects will not appear in your acco
Why is registration not yet open during the scheduled enrolment?

Check the year level in your SIS account, especially if you are shiftee or transferee student. Check the schedule of online registration per year level from the PUP Webs
Why can’t I apply for online graduation?

Check your curriculum evaluation in your SIS account.  All courses/subjects should be in color blue except those course(s)/subject(s) that are currently enrolled. Check

Why the grade of my course/subject that is already taken does not appear in the curriculum evaluation?

Check the course/subject code that you have taken against your curriculum. If course/subject code taken is different from your curriculum, you should process the accredi
How to have a PUP Webmail/Institutional email account?

Send email to webmail@pup.edu.ph with the attached copy of your PUP ID or any valid government ID.Due to the volume of emai
How do I reset the password of my PUP Webmail/email account?

Send email to sisconcerns@pup.edu.ph with the attached copy of your PUP ID or any valid government ID.Due to the volume
How do I request for payment voucher to pay thru the Landbak for my remaining balance in the previous semester?

Send email sisconcerns@pup.edu.ph with the attached copy of your PUP ID or any valid government ID.Due to the volume of email requests we receive daily from all PU
How to pay my tuition fee if I cannot go directly to PUP Cashier?

Please be guided with this advisory - FMO Advisory No. 2 s. 2020: Online Payment Procedure for Clients of the Fund Management Office (Cashier) poste
What should I do if my payment thru Landbank for the request of my document is not reflected in ODRS?

Please monitor the progress of your request in your ODRS account. You can email at registrar@pup.edu.ph or

Why my payment made thru Landbank does not reflect in my SIS account?

Send inquiry to collections@pup.edu.ph for initial assessment/checking of your concern.
How do I request for HRIS reset of password?

Send email to ictohelpdesk@pup.edu.ph with the attached copy of your PUP ID or any valid government ID.Due to the volume of email requests we receive daily from al