Keyboard/mouse does not work

  • Make sure the keyboard/mouse is firmly plugged into the back of the computer
  • Try unplugging one or both, and then reinserting it into the back of the computer
  • Try plugging your USB keyboard/mouse into a different USB socket
  • Replace the keyboard/mouse with one that you know works
  • If you cannot see any lights on your keyboard when you press the Caps Lock or Num Lock key, it may be a dead keyboard
  • Make sure there is no dirt or fluff clogging up either the optical laser or roller ball on the underside of your mouse. It may require a clean
  • If you are using a wireless keyboard/mouse, try pressing the reset button on the device or replace the batteries.